Frequently Asked Questions

Browse our collection, select your preferred fragrance and size, add it to your cart, and proceed to checkout. Fill in your shipping details, choose a payment method, and confirm your order. You will receive an order confirmation email once your order is placed successfully.

Orders can be cancelled within 24 hours of placement, provided they have not been shipped yet. Please contact our support team with your order number and we will assist you with the cancellation process.

Once your order is dispatched, you will receive a tracking link via email and SMS. You can also visit the "My Orders" section in your account dashboard to view the real-time status of your order.

Yes, we ship to all states and union territories across India. No location is too far for our fragrances.

Estimated delivery time is within 15 business days depending on your location. Delivery timelines may vary slightly during public holidays, festivals, adverse weather conditions, or courier delays.

We offer free shipping on all orders above ₹499. For orders below this amount, a nominal shipping fee is applied at checkout.

For hygiene and authenticity reasons, perfumes cannot be returned simply because of a change of mind. We only accept return or replacement requests if the product received is damaged during transit, the wrong product was delivered, or the product is defective upon arrival.

If your product arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos or videos showing the damage. After verification, an eligible replacement or refund will be processed according to our policy.

We apologise for the inconvenience. Please contact us within 48 hours of delivery with your order number and images of the product received. Once verified, we will arrange a replacement or refund at no additional cost.

We accept all major payment methods including UPI, Credit Cards, Debit Cards, Net Banking, and Wallets through our secure Razorpay payment gateway. All transactions are encrypted and secure.

Yes, Cash on Delivery is available for select pincodes across India. The COD option will be shown at checkout if your delivery address is eligible. A nominal COD convenience fee may apply.

Absolutely. Every perfume sold on Perfumor is 100% authentic and sourced directly from authorised distributors and reputable manufacturers. We take authenticity very seriously.

To preserve the quality and longevity of your fragrance, store it in a cool, dry place away from direct sunlight and heat. Avoid storing it in bathrooms or near windows where temperature and humidity fluctuate.